Return & Refund Policy
Welcome to Drink Easy’s Return & Refund Policy. Please review the information below to ensure a smooth return or exchange process.
1. Return Eligibility
-
Products must be in new, unused condition with original packaging and tags.
-
Any merchandise that has been “partied with” or shows signs of wear, damage, or use (smells, dirt, pet hair, etc.) cannot be returned.
2. Refund Process
-
Once your return is received and inspected (typically within 24 hours), your refund will be processed.
-
Refunds will be applied to your original payment method. Credit card refunds may take 2–10 business days to post.
-
For wire transfer payments, refunds are issued as store credit.
3. Return Shipping Options
-
Prepaid Label (U.S. only): A prepaid UPS label is available for a $9.99 fee (deducted from your refund).
-
Own Carrier Option: You may ship via any carrier of your choice. We recommend using a tracked and insured method.
-
Important: COD shipments will be rejected. Refused, undelivered, or abandoned packages are subject to a $10 service fee.
4. Exchanges
-
To exchange an item, first process your return, then place a new order for the desired item.
-
Return shipping costs are the customer’s responsibility.
5. Used or Damaged Merchandise
-
Items showing any signs of use are not eligible for return.
-
Consider selling used items through platforms like Craigslist or eBay.
6. International Returns
-
Mark all returns as "Merchandise Return" to avoid brokerage fees.
-
Customers are responsible for all brokerage/customs fees.
-
COD shipments or shipments with unpaid fees will be rejected.
7. Order Cancellation & Modifications
-
Orders can be modified or cancelled only while in "Order Received" status.
-
Once an order is labeled "Order Processed", it can no longer be cancelled or modified.
8. Damaged Goods
-
Report damaged goods immediately.
-
Keep all original packaging and take photos if possible.
-
Claims are handled through the carrier (UPS, FedEx, USPS) with our assistance.
9. Questions or Concerns
If you have any questions or unique circumstances, contact us:
📧 Email: info@DrinkEasy.com