Return and Refund Policy
Welcome to Drink Easy’s Return & Refund Policy. Please review the information below to ensure a smooth return or exchange process.
1. Return Eligibility
Products must be in new, unused condition with original packaging and tags.
Any merchandise that has been “partied with” or shows signs of wear, damage, or use (smells, dirt, pet hair, etc.) cannot be returned.
2. Refund Process
Once your return is received and inspected (typically within 24 hours), your refund will be processed.
Refunds will be applied to your original payment method. Credit card refunds may take 2–10 business days to post.
For wire transfer payments, refunds are issued as store credit.
3. Return Shipping Options
Prepaid Label (U.S. only): A prepaid UPS label is available for a $9.99 fee (deducted from your refund).
Own Carrier Option: You may ship via any carrier of your choice. We recommend using a tracked and insured method.
Important: COD shipments will be rejected. Refused, undelivered, or abandoned packages are subject to a $10 service fee.
4. Exchanges
To exchange an item, first process your return, then place a new order for the desired item.
Return shipping costs are the customer’s responsibility.
5. Used or Damaged Merchandise
Items showing any signs of use are not eligible for return.
Consider selling used items through platforms like Craigslist or eBay.
6. International Returns
Mark all returns as "Merchandise Return" to avoid brokerage fees.
Customers are responsible for all brokerage/customs fees.
COD shipments or shipments with unpaid fees will be rejected.
7. Order Cancellation & Modifications
Orders can be modified or cancelled only while in "Order Received" status.
Once an order is labeled "Order Processed", it can no longer be cancelled or modified.
8. Damaged Goods
Report damaged goods immediately.
Keep all original packaging and take photos if possible.
Claims are handled through the carrier (UPS, FedEx, USPS) with our assistance.
9. Questions or Concerns
If you have any questions or unique circumstances, contact us:
📧 Email:info@DrinkEasy.com